White Papers

Philippines in the BPO Space (PDF file)
Take a look at the different factors that make the Philippines an ideal outsourcing destination in contrast to India.

Do Offshore BPO Suppliers Succeed in Adding Value, Beyond Cost Reduction? (PDF file)
This paper tackles the concept of "added value" and explores whether a third party offshore BPO supplier can add value to a UK client's extended organization beyond cost reduction.

Publishing and Media Offshoring: the Philippine Advantage (PDF file)
Read this paper to have a better understanding of the publishing sector in the Philippine BPO industry and how it is shaping up.

The Philippines as a Hospitable Outsource-Country (PDF file)
Geraldine Molema delves into the misconceptions about the Philippines and talks about what the country has to offer for outsourcing players.

Legal Process Outsourcing: An Emerging Trend (PDF file)
In this white paper, know more about the Legal Process Outsourcing as an emerging trend and the future of the LPO sector.