White Papers
"Learn more about outsourcing with these resources from the experts."
Philippines in the BPO Space (PDF file)
Take a look at the different factors that make the Philippines an ideal outsourcing destination in contrast to India.
Do Offshore BPO Suppliers Succeed in Adding Value, Beyond Cost Reduction? (PDF file)
This paper tackles the concept of "added value" and explores whether a third party offshore BPO supplier can add value to a UK client's extended organization beyond cost reduction.
Publishing and Media Offshoring: the Philippine Advantage (PDF file)
Read this paper to have a better understanding of the publishing sector in the Philippine BPO industry and how it is shaping up.